Where We Ship From

We ship goods from China to the rest of the world.

Tracking Your Order

You can always find the tracking number for your orders under "My Orders" → "View Order Details". We upload it as soon as we receive it from the shipping company, which normally takes about 3 days.

Why are there several tracking numbers in my order?

Usually an earlier tracking number was replaced with a new one. It can also mean the order holds several items each with its own number — we cannot mark which belongs to which, so contact us if that is a problem.

My tracking has not updated for a long time

Occasionally a tracking number stops updating, and Economic Shipping in particular can go quiet for 60-90 days during peak periods. If there is no update for more than 60 days, contact us through the website. We will check the tracking and send you 1.2× the price you paid in ChowBrick Points (store credit), which you can spend on anything on the site. If the package turns up later, we will contact you and take the points back.

Our loss rate is very low — close to 1 in 1,000.

The tracking says returned, or something looks wrong

Contact us as soon as you notice it and we will sort it out. Once the package is in your country you can also ask your local post office for more detail.

Shipping Methods

In most cases we use fast, stable commercial shipping.

• Under 2 kg — "Economic Shipping" (around 12-25 days) or "Standard Shipping" (around 8-12 days). Both are stable; Standard is faster.
• Over 2 kg — "Economic Large Package Shipping", cheaper, with delivery time varying by country. You can upgrade to "Express Shipping" at checkout: it costs more, but we highly recommend it.

Why is your shipping for bigger items so slow?

Buying big Building Blocks often means facing high shipping costs, sometimes more than the product. So, we prefer sea freight for these items. The drawback is the 40-70 day delivery time with tracking stopping until the package arrives in your country, typically updating about 30 days before arrival. On the bright side, with the reduction in shipping costs, the product prices will also decrease.

Deliveries and Notifications

Will everything ship together?

Normally no. If you buy several items in one order we ship them separately, to reduce customs tax and the risk of damage in transit.

I did not get a shipping notification

We email your registered address every time we ship an order, so please make sure your email address is correct before you buy. If you did not receive anything after registering, check your junk folder.

Add noreply@ChowBrick.com to your contacts so our emails do not end up in your junk folder — all tracking and order information is sent from this address.

Tariff & Sales Tax

United States

There is no import tax for buyers in the United States.

EU countries

The tax is already included in your shipping cost — there is nothing extra to pay on delivery.

All other countries (Canada, UK, Peru, etc.)

We declare a value of around USD 15-50 for each package to reduce the chance of you being taxed on import.

In the great majority of cases there is nothing further for you to pay. Very occasionally a package is pulled for a customs inspection and the local authorities charge import tax anyway. This is rare. If it happens, contact us first and we will try to help; if customs ultimately insists on the tax, that charge is the buyer's.